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Prigovori - Ekos web shop

Prigovori

Pisani prigovori, povrat i zamjena

 

Obavijest o načinu podnošenja pisanog prigovora potrošača

Temeljem članka 10. Zakona o zaštiti potrošača NN 41/14. i 110/15.  trgovac je dužan potrošačima omogućiti podnošenje pisanih prigovora, bilo u prodajnom prostoru ili putem pošte, telefaks uređaja ili elektroničke pošte, te na njih odgovoriti u roku od 15 dana od dana zaprimljenog prigovora.

Sukladno čl. 10. Zakona o zaštiti potrošača NN.41/14. i 110/15. obavještavamo potrošače da prigovor na kvalitetu naših usluga ili proizvoda mogu dostaviti osobno u našim poslovnim prostorijama, te ćemo bez odgađanja pisanim putem potvrditi primitak istog, ili  u pisanom obliku putem pošte na adresu:

EKOS – obrt za trgovinu i usluge
Višala 29, 53270 Senj, Hrvatska
ili na e-mail adresu: info@ekos-trgovina.hr

Odgovor na Vaš prigovor dat ćemo u pisanom obliku najkasnije 15 dana od dana primitka prigovora.

Potrošač:
Ime i prezime:
Adresa za dostavu odgovora:

U slučaju opravdanog prigovora, trošak popravka proizvoda ili zamjene novim proizvodom u određenim slučajevima u cijelosti snosi EKOS – obrt za trgovinu i usluge.